Privacy Policy

1. Introduction

TravelTribe GmbH (hereinafter referred to as "TravelTribe", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, process, and protect the personal information of individuals who visit our website, use our services, or otherwise interact with us.

2. Data Controller

TravelTribe GmbH, with its registered office at Erlachstrasse 46, 8003, Zurich, Switzerland, is the data controller responsible for the processing of your personal data.

3. Collection of Personal Data

We collect various types of personal data depending on your interaction with us. This may include:

• Contact Information: Your name, email address, phone number, postal address, and other contact details you provide when making a booking, creating an account, subscribing to our newsletter, or contacting us.
• Booking Information: Details of the travel services, events, or experiences you book with us, including dates of travel, destinations, accommodation preferences, flight information, participant names, and any special requests.
• Payment Information: Payment card details or other payment information necessary to process your bookings. Please note that we may use third-party payment processors who have their own privacy policies.
• Website Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, referring website, pages you visit, and the dates and times of your visits. This information may be collected using cookies and other tracking technologies (see Section 7).
• Communication Data: Records of our communication with you, including emails, phone calls, and chat logs.
• Marketing Preferences: Information about your preferences for receiving marketing communications from us.
• Demographic Information: Optional information such as your age, gender, interests, or travel preferences that you may choose to provide.
• Health and Dietary Information: If necessary for the provision of specific services (e.g., allergies for catering during an event), we may collect health or dietary information with your explicit consent.

4. Purposes of Data Processing

We process your personal data for the following purposes:

• Providing and Managing Services: To process your bookings, confirm your reservations, manage your travel arrangements, and provide you with the services you have requested.
• Communication: To communicate with you regarding your bookings, respond to your inquiries, provide customer support, and send you important information about our services.
• Personalization: To personalize your experience on our website and tailor our services and offers to your interests and preferences.
• Marketing and Promotions: With your consent where required by law, to send you newsletters, promotional emails, and other marketing communications about our services, special offers, and travel-related information. You can opt-out of receiving such communications at any time (see Section 6).
• Improving Our Website and Services: To analyze website usage data to understand how our website is used and to improve its functionality and content.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security and Fraud Prevention: To protect our website and services from fraud, unauthorized access, and other illegal activities.
• Internal Operations: For our internal administrative and operational purposes, such as record-keeping, data analysis, and audits.

5. Legal Basis for Processing

We will only process your personal data when we have a lawful basis for doing so, which may include:

• Consent: When you have given us your explicit consent to process your personal data for a specific purpose (e.g., for marketing communications or the processing of sensitive data like health information).
• Contractual Necessity: When the processing is necessary for the performance of a contract to which you are a party (e.g., to process your booking and provide you with the requested services).
• Legal Obligation: When we are required to process your personal data to comply with a legal obligation.
• Legitimate Interests: When the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests. Our legitimate interests may include improving our services, personalizing your experience, and preventing fraud.

6. Sharing of Personal Data

We may share your personal data with the following categories of recipients:

• Third-Party Service Providers: We may share your personal data with third-party service providers who assist us in providing our services, such as hotels, airlines, transportation companies, activity providers, payment processors, IT service providers, and marketing agencies. These providers are contractually obligated to protect your personal data and to use it only for the purposes for which it was disclosed.
• Affiliated Companies: We may share your personal data with our affiliated companies for internal business purposes, such as customer support and marketing.
• Legal Authorities: We may disclose your personal data to legal authorities, government agencies, or other third parties if we are required to do so by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or other business transfer, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your personal data with other third parties with your explicit consent.

7. Your Rights Regarding Your Personal Data

Under applicable Swiss data protection laws, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you and to receive a copy of it.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request that we erase your personal data.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the competent data protection authority in Switzerland if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the contact information provided in Section 10. We may require you to provide proof of your identity before responding to your request.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make the site work, to understand how it is used and, with your consent, for marketing and advertising purposes. Cookies are small text files that are stored on your device when you visit a website.

• Essential cookies: These cookies are necessary for the operation of our website and enable you to use its core features (for example to maintain a login session or remember your booking steps). You cannot disable them via our cookie settings.
• Preference and performance cookies: These cookies help us remember your choices (such as language and currency) and collect anonymised usage information to improve the performance and usability of our website.
• Marketing and analytics cookies: With your consent, we use cookies and similar technologies to measure the effectiveness of our marketing campaigns and to show you relevant advertising on other platforms (for example via Meta Pixel).

When you first visit our website, you can choose whether to allow non-essential cookies (such as marketing and analytics cookies) via our cookie banner. You can withdraw your consent at any time with effect for the future by using the cookie settings below or changing your browser settings. If you block or delete cookies, some features of our website may not function properly.

9. Use of Meta (Facebook) Pixel

We use the Meta Pixel of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Meta") on our website. The Meta Pixel allows us to understand how users interact with our website after seeing or clicking on our ads on Facebook or Instagram, to measure the effectiveness of those ads and to improve our marketing.

For this purpose, the following information may be processed by Meta when you visit our website: IP address and other device information, browser type and version, visited pages, clicked elements and actions on our website (for example bookings or sign ups), referrer URL and date and time of the visit. If you are logged in to Facebook or Instagram, Meta can associate this information with your account and display personalised advertising to you on Meta products.

The processing by Meta takes place under Meta's responsibility in accordance with Meta's privacy policy, which you can find at https://www.facebook.com/privacy/policy.

We only use the Meta Pixel with your consent. The legal basis under Swiss data protection law (nFADP) and, where applicable, the GDPR is your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time with effect for the future by adjusting your cookie preferences in our cookie settings or by changing your browser settings. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

In connection with the use of the Meta Pixel, data may be transferred to servers of Meta Platforms Inc. in the USA or other countries. Meta relies, among other things, on the EU–US Data Privacy Framework and standard contractual clauses approved by the European Commission to ensure an adequate level of data protection.

10. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, firewalls, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal data.

11. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of personal data and the purposes for which it is processed. Generally, we will retain your personal data for the duration of our business relationship with you and for a reasonable period thereafter, as required by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website with the date of the last revision. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TravelTribe GmbH
Erlachstrasse 46, 8003, Zurich, Switzerland
Email: [email protected]
Phone: +41 77 807 09 51